TTEC review

Each line is a datapoint with its grade. Grades are the ones the anchors act on: a sub-criterion scored 5 requires at least one E1 or E2 source, and evidence that is entirely E3 caps the sub-criterion at 3.

12 claims on this sheet, by grade: E1 7 E2 3 E3 3 E5 3 Counts sum above 12 because 4 claims cite more than one grade.

• ~51,000 employees across 22 countries and six continents, operating 54 global delivery centres, with roughly half the workforce remote Form 10-K for FY ended 31 Dec 2025 E1
• FY2025 revenue $2,137M split TTEC Engage $1,668M (78%, ~48,500 staff) and TTEC Digital $469M (22%, ~1,500 staff); 720+ clients, top five 31% of revenue, one client above 10%; Engage revenue retention 95% in 2025 against 82% in 2024 FY2025 Form 10-K E1
• Annualised attrition 57% in 2025, improved from 64% in 2024, on 13.7M training hours delivered; a $193.0M goodwill impairment was recorded against the TTEC Digital reporting unit in Q4 2025. TTEC is one of very few providers in this field to disclose an attrition figure at all FY2025 Form 10-K E1
• Everest Group Leader, CXM Services PEAK Matrix Americas 2024, fourth consecutive year — the delivery-side evaluation. No 2025 or 2026 CXM placement was located PR Newswire, 2024 The absence stated in this claim is established by our own search of the named platforms and is graded E5 accordingly; the positive finding keeps its own grade. E1E5
• TTEC Digital named Leader and Star Performer in Everest’s 2025 PEAK Matrix for Mid-market Digital Transformation Services — note this covers the ~1,500-person Digital segment, not the ~48,500-person delivery estate GlobeNewswire, 17 Dec 2025 E1
• Humanify Enterprise – Government holds FedRAMP JAB authorization at Moderate impact, authorized 26 Dec 2019, status Ongoing, with 11 federal agency authorizations on the FedRAMP Marketplace. This is the only registry-verifiable security attestation TTEC holds, and it covers a government cloud product rather than the commercial delivery centres FedRAMP Marketplace E1
• No ISO 27001 certificate, SOC 2 Type II attestation or PCI DSS Attestation of Compliance is published anywhere; ttec.com/security returns 404. The published Information Security Risk Management Policy lists HIPAA, HITRUST, PCI-DSS, SOX, SOC 1, SOC 2, ISO 27001, FISMA and FedRAMP as frameworks it aligns to, with no certificate number, auditor or scope TTEC Information Security Risk Management Policy, rev. 6 Oct 2023 E3E5
• Privacy policy publishes only a generic privacy@ttec.com contact and a self-stated EU-U.S./Swiss-U.S. Data Privacy Framework certification; no public DPA, no subprocessor list, no named DPO, and it states data "may be routed, stored, or transferred internationally" with no residency option ttec.com privacy policy E3E5
• Client-review footprint is effectively absent for a provider of this size: the Clutch profile carries zero reviews, and Gartner Peer Insights a single 4.0 rating from one Consultant dated 14 Jun 2024 — against Concentrix at 4.6 from 13 ratings and TaskUs at 4.8 from 10 in the same market Clutch, checked Aug 2026 E2
• Glassdoor 3.3/5 across 11,473 reviews, 54% recommend, 59% CEO approval, senior management 2.9 Glassdoor, checked Aug 2026 E2
• Every client story in the public library uses an unnamed client — "a hotel chain", "a global OEM", "a Blue Cross Blue Shield insurer" — despite quantified outcomes such as 59% AHT reduction, NPS 91, 95% CSAT, and a 10-associate pilot converting to 450 associates across Canada and the Philippines ttec.com client stories E3
• CONFLICT: headcount is stated four ways across TTEC’s own properties — ~51,000 in the 10-K, "54,000+" on the global locations page, "over 55,000" on the careers blog and "more than 65,000" on the investor-relations management page. The SEC figure governs. Separately, 12 languages are corroborated by live TTEC vacancies in Greece and Poland on an independent jobs board Europe Language Jobs, checked Aug 2026 E1E2

Computed from this provider’s anchor scores against the 29-provider field it is scored in, from the 12 public claims above: the sub-criteria where it sits furthest above the field median, and furthest below. Selection is by distance from the field, not by raw score — a 5 where most of the field scores 5 says nothing. These are scores for what a provider publishes, so a low score can mean a weak record or a quiet one, and this block cannot tell them apart.

Sub-criterion anchor scores in criterion order, with the weighted criterion total computed from them. Multiply each anchor by its sub-criterion weight over five and sum: that is the whole arithmetic, and it is why this total can be checked without taking anyone's word.

• Largest remaining evidence gap: no named client anywhere in a large, outcome-rich case library

Every line above is meant to be checkable. If a datapoint is wrong, out of date, or missing a certificate identifier we could not find, the corrections process is open: submit the evidence and the score is re-derived through the anchors. Facts are correctable; scores follow facts.