TDCX review

Each line is a datapoint with its grade. Grades are the ones the anchors act on: a sub-criterion scored 5 requires at least one E1 or E2 source, and evidence that is entirely E3 caps the sub-criterion at 3.

11 claims on this sheet, by grade: E1 5 E2 4 E3 3 E5 3 Counts sum above 11 because 4 claims cite more than one grade.

• Last audited scale: "more than 17,800 employees across 30 campuses" in 16 countries, FY2023 revenue US$499.3m and profit US$91.1m SEC Form 6-K exhibit, 6 Mar 2024 E1
• Client concentration: the top five clients were 72.6% of 2023 revenue (81.2% in 2022, 84.4% in 2021), with Meta and Airbnb alone at 47.7%. The Meta master services agreement runs on a 12-month rolling primary term; the Airbnb agreement was signed 1 Aug 2021 for a five-year initial term Form 20-F FY2023, filed 29 Apr 2024 E1
• CONFLICT: current boilerplate claims "more than 20,000 employees across 37 locations worldwide" (20 Aug 2026) — undated, unaudited and unreconciled against the last audited 17,800 across 30 campuses. The country list also no longer names Brazil or Türkiye, despite a Türkiye site expansion announced by TDCX on 13 Aug 2024. The higher-grade filing figure governs tdcx.com press release, 20 Aug 2026 Regraded from E1: the source is a company press release, which this claim’s own text calls undated, unaudited and unreconciled — E1 requires a registry, an attestation or an analyst evaluation, and a press release is none of those. E3
• Everest Group named TDCX a Star Performer and Major Contender in the CXM Services PEAK Matrix Assessment for APAC 2023; ISG named it a Leader in the Provider Lens Contact Center – CX Services SG/MY 2022 report. No ISG or Everest placement has been published since 2023 Business Wire, 4 Sep 2023 E1
• TDCX Singapore certified under IMDA’s Data Protection Trustmark on 15 Jan 2025 — the only registry-traceable credential it holds. The same release states ISO 27001:2022, SOC 2 Type 2 and the Singapore Cyber Trust Mark are held, but no certificate number, issuing body, validity date or entity scope is published for any of them, and tdcx.com/security returns 404 tdcx.com press release, 15 Jan 2025 E1E3
• Singapore Airlines named TDCX an Outstanding Partner at its CEO Service Excellence Awards 2025 — a fifth consecutive year across an 18-plus year relationship, with handling time cut by up to 80% (roughly five minutes to one) and 93% CSAT. This is the only named, dated, quantified and client-corroborated engagement TDCX publishes tdcx.com press release, 10 Nov 2025 E2
• Clutch carries 4.8/5 from 12 verified reviews with unusually concrete scope — 1,000-plus and 2,000-agent teams, 10-language troubleshooting, 24/7 chat and email, named engagement start dates from 2010 onward — and measurable outcomes including +8% CSAT and targets exceeded by 5–6 points. The newest review is dated 27 Oct 2022: nothing in 46 months Clutch, checked Aug 2026 E2
• G2 carries 4.2/5 from only three reviews (Oct 2023, Sep 2024, Jul 2025), one criticising rates as high. Indeed shows 3.5/5 across 532 employee reviews, with recurring themes of mandatory overtime, KPI pressure and management quality varying by project and site Indeed, checked Aug 2026 E2
• Nine delivery languages verified against live Aug 2026 job postings — English, Japanese, Korean, Mandarin, Traditional Chinese, Thai, Vietnamese, Indonesian and German (a Customer Service Specialist role in Spain). TDCX publishes no language count anywhere. Only one non-English European language is verifiable despite Spain and Romania sites TDCX careers portal, checked Aug 2026 E2E5
• Open Access BPO was acquired 7 Apr 2025, adding Davao, Manila and Taipei sites; a second Hyderabad campus opened 20 Aug 2026 on stated India headcount growth of 600%+ over three years, with agents described as "production-ready in under six weeks". Whether the Open Access sites fall inside TDCX’s ISO or SOC 2 scope is not published tdcx.com press release, 20 Aug 2026 E3E5
• No pricing model, minimum team size or initial term is published; the only public contract structures are the SEC-filed Meta and Airbnb master services agreements. Taken private by founder-led Transformative Investments on 18 Jun 2024, so no audited figure has been published since Business Wire, 18 Jun 2024 E1E5

Computed from this provider’s anchor scores against the 29-provider field it is scored in, from the 11 public claims above: the sub-criteria where it sits furthest above the field median, and furthest below. Selection is by distance from the field, not by raw score — a 5 where most of the field scores 5 says nothing. These are scores for what a provider publishes, so a low score can mean a weak record or a quiet one, and this block cannot tell them apart.

Sub-criterion anchor scores in criterion order, with the weighted criterion total computed from them. Multiply each anchor by its sub-criterion weight over five and sum: that is the whole arithmetic, and it is why this total can be checked without taking anyone's word.

• Largest remaining evidence gap: no certificate identifiers and no trust page; top five clients were 72.6% of 2023 revenue

Every line above is meant to be checkable. If a datapoint is wrong, out of date, or missing a certificate identifier we could not find, the corrections process is open: submit the evidence and the score is re-derived through the anchors. Facts are correctable; scores follow facts.