ResultsCX review

Each line is a datapoint with its grade. Grades are the ones the anchors act on: a sub-criterion scored 5 requires at least one E1 or E2 source, and evidence that is entirely E3 caps the sub-criterion at 3.

10 claims on this sheet, by grade: E1 3 E2 2 E3 6 E5 2 Counts sum above 10 because 2 claims cite more than one grade.

• Named a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix Assessment 2026 (28 Apr 2026), cited for healthcare value-chain coverage, payer strength and a diversified global delivery model Business Wire, 28 Apr 2026 E1
• Second and third analyst placements: Everest Group Major Contender, CXM Services PEAK Matrix Americas 2025 (16 Oct 2025), and Avasant Innovator, CX Center Business Process Transformation RadarView 2025–2026 (9 Feb 2026) resultscx.com press release, 9 Feb 2026 E1
• Headline scale is stated four different ways across the provider’s own live materials: "24,000+ colleagues and 23 engagement hubs" (wire boilerplate, Jun 2026), "26,000+ People / 30+ Engagement hubs" (About Us), "25,000+ CX experts across 25+ global locations" (Our Story) and "25,000+ associates across 32 engagement hubs" (Technology page); client count is 130+ on the wire against 170+ on the site. Under the conflict rule the wire-distributed figure of 24,000+ and 23 hubs is the figure of record resultscx.com about us, checked Aug 2026 Regraded: the evidence here is entirely provider-supplied, and a company’s own second document is the same authoring rather than a corroborating source. E3
• Delivery footprint verified at site level: six Philippines CX centres with 7,282 production seats and 23 training rooms; eight US CX centres with 3,879 production seats (Norristown PA, Jacksonville NC, Lakeland FL, Martinsville VA, Paris TX, Knoxville TN, Oak Brook IL, Orlando FL); EMEA sites in London, Reading, Glasgow, Cork, Sofia, Plovdiv, Durban and Cape Town resultscx.com locations, checked Aug 2026 E3
• Employer rating 3.1/5 across 5,007 Indeed reviews, with pay and benefits and job security scoring lowest Indeed, checked Aug 2026 E2
• Great Place To Work Certified across eight countries — Bulgaria, Honduras, India, Mexico, Philippines, South Africa, UK and US (18 Jun 2026); also Best Workplaces UK and Philippines 2025 resultscx.com press release, 18 Jun 2026 E1
• 50 case studies are published, all dated between Feb 2024 and Jun 2026 and 47 carrying quantified outcomes, but not one names its client — every reference is "a Fortune 500 Insurer", "a Leading Bank", "a Regional BCBS Plan" resultscx.com case studies, checked Aug 2026 E3
• No verifiable certificate identifier is published for any standard: the Technology & Security page carries a "Compliance certifications" heading with no standard named, no certificate number, issuing body, version, validity date or scope, and ISO 27001 and SOC 2 appear nowhere on the site or in the privacy policy. Third-party security signals exist instead — BitSight first among industry peers for 31 consecutive months (company-stated) and three 2026 Fortress Cyber Security Awards including Overall Organization Winner (3 Jun 2026) resultscx.com technology & security, checked Aug 2026 E5E3E2
• Privacy posture names a Data Privacy Officer with a direct postal, toll-free and email route, but publishes no DPA, no subprocessor list, no standard contractual clauses and no data-residency options; hosting is stated as "countries other than yours, including, but not limited to, the United States". Three different corporate addresses appear across the provider’s own materials: Norristown PA on the wire boilerplate and careers pages, Lakeland FL on About Us and Fort Lauderdale FL in the privacy policy resultscx.com privacy policy, checked Aug 2026 E3E5
• Complaints360 launched 14 May 2026 for regulated financial services, utilities and telecoms — AI triage, response drafting, risk prediction and root-cause identification "while maintaining clear controls and keeping human judgment central to decisions and compliance". Early results are described only as "faster response times, fewer repeat complaints", with no figures and no named client resultscx.com press release, 14 May 2026. Company-stated: a product launch is the provider’s own fact and its own release is the only source. No independent reporting adding verification was located E3

Computed from this provider’s anchor scores against the 29-provider field it is scored in, from the 10 public claims above: the sub-criteria where it sits furthest above the field median, and furthest below. Selection is by distance from the field, not by raw score — a 5 where most of the field scores 5 says nothing. These are scores for what a provider publishes, so a low score can mean a weak record or a quiet one, and this block cannot tell them apart.

Sub-criterion anchor scores in criterion order, with the weighted criterion total computed from them. Multiply each anchor by its sub-criterion weight over five and sum: that is the whole arithmetic, and it is why this total can be checked without taking anyone's word.

• Largest remaining evidence gap: no verifiable certificate identifier on a book built on PHI, card data and UK regulated complaints

Every line above is meant to be checkable. If a datapoint is wrong, out of date, or missing a certificate identifier we could not find, the corrections process is open: submit the evidence and the score is re-derived through the anchors. Facts are correctable; scores follow facts.