iQor review

Each line is a datapoint with its grade. Grades are the ones the anchors act on: a sub-criterion scored 5 requires at least one E1 or E2 source, and evidence that is entirely E3 caps the sub-criterion at 3.

12 claims on this sheet, by grade: E1 1 E2 5 E3 5 E5 4 Counts sum above 12 because 3 claims cite more than one grade.

• Reported record 2025 revenue of $708m, 7.1% adjusted EBITDA growth, 28 new enterprise client wins and 5,300+ seats added, with ~45,000 employees across 10 countries iqor.com press release, 10 Jun 2026 E3
• Ranked 34th in Everest Group’s BPS Top 50 for 2026, up 11 places, and 10th by percentage growth. This is a revenue-scale ranking, not a PEAK Matrix capability evaluation: no PEAK Matrix, NEAT or ISG Provider Lens placement for iQor was located Everest Group BPS Top 50 via MarTech Cube, Aug 2026 The absence stated in this claim is established by our own search of the named platforms and is graded E5 accordingly; the positive finding keeps its own grade. E1E5
• Claims ISO 27001:2022, SOC 1 Type 2, SOC 2 Type 2, PCI DSS, HIPAA and HITRUST on its own service and about pages, with no certificate number, issuing body, validity date or site scope published anywhere and no third-party registry entry locatable iqor.com customer experience, checked Aug 2026 E3E5
• Publishes 23 case studies dated Sep 2023 to Aug 2026, every one quantified — cost per interaction 89¢ to 15¢; 242% ROI; scale from 45 to 1,900 agents — and not one names its client iqor.com case studies, checked Aug 2026 E3
• A warranty-client case study published Apr 2022, covering an engagement from 2018, documents growth from several hundred to several thousand FTE across four Philippine sites plus Trinidad and Tobago, in English and bilingual English/Spanish, with save rate lifted from 2% to 32% and annualised attrition held at 7% or less using proprietary VALDI speech analytics. The client is unnamed iqor.com case study, Apr 2022 E3
• A NICE-published case study independently corroborates iQor’s production stack — CXone, CXone Interaction Recording, NICE Workforce Management and LiveVox, with 300 virtual servers retired — and quotes Tarn Shant, SVP Transformation, iQor. The page is undated NICE case study, undated E2
• The client-review footprint is thin: the G2 profile for iQor’s BPO services carries four reviews at 3.9/5. The 23-review G2 profile that appears in search is for Qeymetrics, a software product, not the service. No Clutch profile was located G2 profile, checked Aug 2026 The absence stated in this claim is established by our own search of the named platforms and is graded E5 accordingly; the positive finding keeps its own grade. E2E5
• Employer signal sits in the 3.0–3.4 band on both platforms: Glassdoor 3.2/5 across 3,174 reviews (53% recommend, 62% CEO approval, work/life 2.8, senior management 2.8) and Indeed 3.2/5 across 6,289 reviews Glassdoor, checked Aug 2026 E2
• Opened a 500-seat New Cairo delivery hub on 22 Jun 2026 targeting 5,000 employees within five years, marketed for English, Spanish, French and Portuguese against a "20+ languages" corporate claim iqor.com press release, 22 Jun 2026 E3
• Language claims are largely unverified: only English, Spanish (500 bilingual hires announced for Medellín, Jan 2023) and German (a Cairo German/English recruitment role, Jun 2026) co-occur with hiring or client evidence Foundit Gulf posting, Jun 2026 E2
• iQor’s public privacy policy contains no reference to GDPR, standard contractual clauses, a DPO, data residency, subprocessors or a client-facing DPA — it cites only California Civil Code §1798.83, and no separate GDPR or trust page was locatable iqor.com privacy policy, checked Aug 2026 E5
• PE-owned by Mill Point Capital since 11 Jun 2024, when the company was stated at 40,000 employees in 10 countries. iQor filed Chapter 11 in Sep 2020 to eliminate $513m of debt and emerged in Nov 2020, and its Allied Interstate subsidiary was fined $1.75m by the FTC in 2010. None of this history appears on iQor’s own site Mill Point Capital, 11 Jun 2024 E2

Computed from this provider’s anchor scores against the 29-provider field it is scored in, from the 12 public claims above: the sub-criteria where it sits furthest above the field median, and furthest below. Selection is by distance from the field, not by raw score — a 5 where most of the field scores 5 says nothing. These are scores for what a provider publishes, so a low score can mean a weak record or a quiet one, and this block cannot tell them apart.

Sub-criterion anchor scores in criterion order, with the weighted criterion total computed from them. Multiply each anchor by its sub-criterion weight over five and sum: that is the whole arithmetic, and it is why this total can be checked without taking anyone's word.

• Largest remaining evidence gap: no client named in 23 quantified case studies, and no verifiable certificate claim

Every line above is meant to be checkable. If a datapoint is wrong, out of date, or missing a certificate identifier we could not find, the corrections process is open: submit the evidence and the score is re-derived through the anchors. Facts are correctable; scores follow facts.