Teleperformance review

Each line is a datapoint with its grade. Grades are the ones the anchors act on: a sub-criterion scored 5 requires at least one E1 or E2 source, and evidence that is entirely E3 caps the sub-criterion at 3.

10 claims on this sheet, by grade: E1 3 E2 2 E3 4 E5 2 Counts sum above 10 because 1 claim cites more than one grade.

• Paris HQ, founded 1978; Euronext Paris, CAC 40 Euronext listing page for Teleperformance SE (FR0000051807, XPAR); read 28 Aug 2026 — confirms the Paris listing and CAC 40 membership. Founding year 1978 appears throughout the 2024 Universal Registration Document E1
• Scale figures vary across TP’s own materials and the variance is the finding: the 2025 Integrated Report states “nearly 490,000” under Human capital and about 170 markets; the About Us page markets 400+ languages and dialects while the 2024 Integrated Report states around 300. Post-Majorel (November 2023) figures have not settled to one published set Teleperformance Integrated Report 2025 and tp.com About Us, read 28 Aug 2026. Company-stated throughout, so E3: every figure here is TP’s own and the conflict is between its own documents. The report renders its headcount as an infographic whose unit label is not machine-readable, so the noun attached to 490,000 is not quoted E3
• 2023 revenue €8,345M, net profit €602M Teleperformance SE Universal Registration Document 2024, which carries the 2023 comparatives; read 28 Aug 2026 — the €8,345M revenue figure appears in the consolidated accounts E1
• Everest CXM PEAK Matrix Global Leader, recurring TP press release on the Everest Group CXM Services PEAK Matrix Global 2025; read 28 Aug 2026 — states TP is the highest-designated Leader in Market Impact and a Star Performer, and a Leader across Americas, EMEA and APAC E1
• Full CX scope including trust and safety, collections, healthcare support, visa and consular services and interpretation. The TP.ai FAB suite spans Assist, Connect, Growth, Data, Collect and Operate, with 550+ AI projects reported in Q1 2026 Teleperformance FY2025 and Q1 2026 investor presentations, read 28 Aug 2026. Company-stated: the suite composition and the project count are TP’s own, and the outcome figures attached to individual FAB products are company-reported with no named client E3
• 13 named industry verticals: automotive, banking and financial services, crypto, energy and utilities, healthcare, insurance, media, public sector, retail and e-commerce, technology, telecom, travel/hospitality/cargo, and video games tp.com industry pages, read 28 Aug 2026. Company-stated. This claim previously said 12; TP’s own pages name 13 E3
• Dedicated “Security and process excellence” section on tp.com; per-entity certificate numbers are not published there or traceable to a registry from public materials tp.com “Security and process excellence” section, and a search for the named standards in public certification-body client directories; no per-entity certificate number or scope located. checked during the 12–26 August 2026 evidence window E5
• Great Place To Work certification, on two dated company announcements rather than one current figure: 72 countries as at July 2023, and 69 countries as at July 2024 covering 97% of employees. The 2024 survey data was collected before the Majorel acquisition completed on 8 November 2023, so neither figure reflects the combined workforce Teleperformance announcements via businesswire.com and prnewswire.com, 5 Jul 2023 and 16 Jul 2024, read 28 Aug 2026. E2: Great Place To Work is a third-party certifier and the certification is its determination rather than the provider’s. The country counts are not a range within one year — they are two separate annual results, and the claim previously presented them as “69–72” E2
• Glassdoor 4.4 across 75,000+ reviews, pulled 22 Aug 2026; up 2% over twelve months; compensation rating 4.3; management-response activity present Glassdoor employer profile E9779 (TP/Teleperformance); recorded 22 Aug 2026. Glassdoor serves 403/404 to automated clients, so the figures are as recorded in the collection window rather than re-read from the page. Entity confirmed 28 Aug 2026 via the profile listing, which carries the same 4.4 rating and 4.3 compensation figure; the review count has since risen past the 75,000+ recorded here E2
• European delivery across country operations including Poland, Portugal, Greece, Germany, France, Spain, Italy, the Netherlands, Turkey, the UK and the Nordics. Greece is stated at more than 8,700 employees across Athens, Thessaloniki and Chania; Portugal has grown past 10,000. Operations in Romania, Ukraine, Croatia, the Czech Republic and Lithuania were previously listed here but are not confirmed in TP’s current published country coverage Split grade. E3 for the confirmed country operations, from TP’s own country and careers pages and its European workplace award coverage, read 28 Aug 2026. E5 for the five countries removed — a buyer needing delivery in any of them should confirm it directly rather than infer it from a group footprint E3E5

Computed from this provider’s anchor scores against the 29-provider field it is scored in, from the 10 public claims above: the sub-criteria where it sits furthest above the field median, and furthest below. Selection is by distance from the field, not by raw score — a 5 where most of the field scores 5 says nothing. These are scores for what a provider publishes, so a low score can mean a weak record or a quiet one, and this block cannot tell them apart.

Sub-criterion anchor scores in criterion order, with the weighted criterion total computed from them. Multiply each anchor by its sub-criterion weight over five and sum: that is the whole arithmetic, and it is why this total can be checked without taking anyone's word.

• Certification scope per entity is not publicly traceable E5 — a buyer should request it directly.
• A4.1 is now anchored on a recorded rating (Glassdoor 4.4 across 75,000+ reviews, 22 Aug 2026) rather than on an expectation.
• B6.2 held at 4 not 5 because AI outcome numbers are mostly TP-stated, not client-attributed.
• Largest remaining evidence gap: Certification scope per entity is not publicly traceable; client-side review evidence does not exist at this scale

Every line above is meant to be checkable. If a datapoint is wrong, out of date, or missing a certificate identifier we could not find, the corrections process is open: submit the evidence and the score is re-derived through the anchors. Facts are correctable; scores follow facts.