Foundever review

Each line is a datapoint with its grade. Grades are the ones the anchors act on: a sub-criterion scored 5 requires at least one E1 or E2 source, and evidence that is entirely E3 caps the sub-criterion at 3.

9 claims on this sheet, by grade: E1 2 E2 1 E3 3 E5 3

• Luxembourg — Foundever Group, registered office 18 Rue Robert Stumper, L-2557 Luxembourg, RCS Luxembourg B171740 foundever.com legal notice; read 28 Aug 2026 — states the registered office as 18 Rue Robert Stumper, L-2557 Luxembourg and the Luxembourg trade registry number B171740 E1
• Foundever states 130,000 associates across 45 delivery countries and 60+ languages supported. Two founding lineages are published: the Sitel corporate line dating to 1985, and Foundever’s own site, which names Laurent Uberti and Olivier Camino as co-founders in 1994. Both are the company’s own; neither is reconciled in its public materials foundever.com/about/who-we-are, read 28 Aug 2026 — “130K associates across the globe”, “45 delivery countries”, “+60 languages supported”. Company-stated throughout, so E3 rather than the E1/E2 this claim previously carried: no registry or analyst source confirms the headcount, and the earlier figure of ~150,000 across 45 countries appears in no current company material E3
• Everest CXM PEAK Matrix Global Leader Foundever press release, 17 Dec 2025, on the Everest Group 2025 CXM PEAK Matrix; read 28 Aug 2026 — thirteenth consecutive year as a Global Leader E1
• Effectively no Clutch/G2 review presence — confirmed absence, not unmeasured; enterprise cases largely anonymized Clutch and G2 provider profiles searched for a Foundever review footprint, and foundever.com case studies checked for named clients; the review presence is absent rather than unmeasured, and the cases are anonymised. checked during the 12–26 August 2026 evidence window An absence established by our own search of the platforms, not a third party attesting to it — graded E5 under the scale’s “not published, verify directly”, which is what an absence finding is. E5
• Glassdoor 3.9 across ~23,000 reviews — lands exactly in the 3.5–3.9 anchor; recurring low-pay/attrition themes in review text Glassdoor employer profile E11480 (Foundever); recorded 22 Aug 2026. Glassdoor serves 403/404 to automated clients, so the figures are as recorded in the collection window rather than re-read from the page. Entity confirmed 28 Aug 2026, showing the same 3.9 rating — the figure the A4.1 anchor turns on — against a review count of 19,362, below the ~23,000 recorded here E2
• Multi-hub redundancy across 45 delivery countries, with follow-the-sun coverage — the widest published delivery footprint in either field foundever.com/about/who-we-are, read 28 Aug 2026: “45 delivery countries”. Company-stated; no independent source confirms the redundancy characterisation, which is our reading of the footprint rather than a claim Foundever makes E3
• 60+ languages supported across 45 delivery countries, with follow-the-sun coverage foundever.com/about/who-we-are, read 28 Aug 2026: “+60 languages supported” and “45 delivery countries”. Company-stated E3
• Enterprise certification stack stated but scope per hub is unverified; COPC site status not established foundever.com certification statements, checked against COPC Inc. certified-organisation listings for site-level status; the stack is named but no per-hub scope or COPC site entry is published. checked during the 12–26 August 2026 evidence window E5
• High minimums, enterprise procurement, opaque commercial terms — scores exactly as anchored foundever.com and its published materials searched for pilot size, minimum FTE, initial term or rate structure; no commercial terms published in any form. checked during the 12–26 August 2026 evidence window E5

Computed from this provider’s anchor scores against the 29-provider field it is scored in, from the 9 public claims above: the sub-criteria where it sits furthest above the field median, and furthest below. Selection is by distance from the field, not by raw score — a 5 where most of the field scores 5 says nothing. These are scores for what a provider publishes, so a low score can mean a weak record or a quiet one, and this block cannot tell them apart.

Sub-criterion anchor scores in criterion order, with the weighted criterion total computed from them. Multiply each anchor by its sub-criterion weight over five and sum: that is the whole arithmetic, and it is why this total can be checked without taking anyone's word.

• A1 carries 14 points and would otherwise penalise every enterprise incumbent for an absent review-platform footprint. The published enterprise-equivalence rule was adopted before any full scoring and logged, because changing it after scores existed would have looked like tuning.
• Certification scope per hub unverified.
• Largest remaining evidence gap: Certification scope per hub unpublished; commercial terms unpublished

Every line above is meant to be checkable. If a datapoint is wrong, out of date, or missing a certificate identifier we could not find, the corrections process is open: submit the evidence and the score is re-derived through the anchors. Facts are correctable; scores follow facts.